Question 1

What are your opening hours?

Accepted Answer

The JPR-Webshop webshop is open 24/7. JPR-Webshop is available 7 days a week from 09:00 to 21:00 via WhatsApp and by phone. JPR-Webshop is available 24/7 via email (info@jpr-webshop.nl).

Question 2

What is going on with Windows 10?

Accepted Answer

What is the real story behind those stories about Windows 10?Are they correct? Or not? Or not entirely?Should I start worrying if I am still using Windows 10?In this article, we explain it: Windows 10 .

Question 3

What model phone or tablet do I have?

Accepted Answer

You can see which model of phone or tablet you have when you (re)start the phone or tablet on some phones and tablets. Otherwise, you can always find the type in the settings. Don't know how to do that, or are you afraid of disrupting the phone or tablet and is there no one around to help you? Call us during customer service opening hours (Monday to Saturday from 9:00 to 21:00, and Sunday from 9:00 to 19:00), and we will be happy to help you! Of course, you can also fill in the contact form at your leisure and in peace, which is always available 24 hours a day.

Question 4

How long is the warranty on my purchase?

Accepted Answer

Every product purchased from us comes with the manufacturer's warranty.

Question 5

Which charger is suitable for my phone or tablet?

Accepted Answer

To know which charger is suitable for your phone or tablet, you will first need to know what type of connection the device has. You can find the different types of connections in the overview below. PLEASE NOTE: this is about the connection of the PHONE, NOT the connection of the charger!

Question 6

My order has not yet been delivered, now what?

Accepted Answer

We also find it very annoying that your order has not (yet) been delivered and will do everything we can to solve this. Please send us an email (info@jpr-webshop.nl) or fill in the customer contact form (jpr-webshop.nl/contact), then we will immediately investigate what caused the delay.

Question 7

The product I received looks different than the photo in your webshop

Accepted Answer

It is possible that the product you receive has a slightly different colour and/or shape than the one shown in the photo in the webshop. If you have specifically chosen a certain product colour and that product is not in stock due to circumstances, we will of course first discuss with you whether that is okay. Example: you order a black charging cable and there is only a white version of that type in stock, we offer you the option to wait until the colour you initially chose is back in stock. Or you agree to the delivery of a different colour because you do not want to wait, that is of course also possible.

Question 8

My product purchased from you is defective (warranty), what now?

Accepted Answer

We also find it very annoying that the product purchased from us is defective and will, as far as possible of course, do everything we can to solve this. Please send us an email (info@jpr-webshop.nl) or fill in the customer contact form (www.jpr-webshop.nl/contact), and we will contact you as soon as possible.

Question 9

Do you offer a guarantee?

Accepted Answer

Yes, we provide the manufacturer's warranty on all products.

Question 10

Is a return shipment free?

Accepted Answer

To keep the prices of products in our webshop as low as possible, we no longer reimburse product returns; therefore, the return shipment of your product to JPR-Webshop is at your own expense. We were frequently receiving orders for items where it was unclear in advance whether they were the correct or suitable items. Essentially, a bit of a 'gamble'. However, due to these 'gamble' orders, we had to raise our prices, meaning that the rest of our customers had to pay more for their products than necessary. We felt this was unfair, hence this measure. Unstamped shipments will therefore not be accepted, let alone registered by us as 'received'. You are also responsible for properly packaging the product and are liable for damage and/or loss during transport to JPR-Webshop. Thanks to the measures taken, we can keep prices low; we count on your understanding.

Veel gestelde vragen

What are your opening hours?

What is going on with Windows 10?

What model phone or tablet do I have?

How long is the warranty on my purchase?

Which charger is suitable for my phone or tablet?

My order has not yet been delivered, now what?

The product I received looks different than the photo in your webshop

My product purchased from you is defective (warranty), what now?

Do you offer a guarantee?

Is a return shipment free?

AEG
Apple
Acer
ACT
Ansmann
Asus
Bafang
Batavus
BMZ
Bosch
Cortina
Dell
Flyer
Galaxy
Gazelle
Giant
Google
HP
iMac
iPad
iPhone

Koga
Lenovo
MacBook
Microsoft
Motinova
Motorola
MSI
Nokia
OnePlus
Oppo
Panasonic
Phylion
Samsung
Shimano
Sony
Sparta
Toshiba
Vogue
Xiaomi
Yanec
Yamaha

Koga
Lenovo
MacBook
Microsoft
Motinova
Motorola
MSI
Nokia
OnePlus
Oppo
Panasonic
Phylion
Samsung
Shimano
Sony
Sparta
Toshiba
Vogue
Xiaomi
Yanec
Yamaha

Veel gestelde vragen

What are your opening hours?

What is going on with Windows 10?

What model phone or tablet do I have?

How long is the warranty on my purchase?

Which charger is suitable for my phone or tablet?

My order has not yet been delivered, now what?

The product I received looks different than the photo in your webshop

My product purchased from you is defective (warranty), what now?

Do you offer a guarantee?

Is a return shipment free?

AEG Apple Acer ACT Ansmann Asus Bafang Batavus BMZ Bosch Cortina Dell Flyer Galaxy Gazelle Giant Google HP iMac iPad iPhone

Koga Lenovo MacBook Microsoft Motinova Motorola MSI Nokia OnePlus Oppo Panasonic Phylion Samsung Shimano Sony Sparta Toshiba Vogue Xiaomi Yanec Yamaha

Koga Lenovo MacBook Microsoft Motinova Motorola MSI Nokia OnePlus Oppo Panasonic Phylion Samsung Shimano Sony Sparta Toshiba Vogue Xiaomi Yanec Yamaha

AEG
Apple
Acer
ACT
Ansmann
Asus
Bafang
Batavus
BMZ
Bosch
Cortina
Dell
Flyer
Galaxy
Gazelle
Giant
Google
HP
iMac
iPad
iPhone

Koga
Lenovo
MacBook
Microsoft
Motinova
Motorola
MSI
Nokia
OnePlus
Oppo
Panasonic
Phylion
Samsung
Shimano
Sony
Sparta
Toshiba
Vogue
Xiaomi
Yanec
Yamaha

Koga
Lenovo
MacBook
Microsoft
Motinova
Motorola
MSI
Nokia
OnePlus
Oppo
Panasonic
Phylion
Samsung
Shimano
Sony
Sparta
Toshiba
Vogue
Xiaomi
Yanec
Yamaha